Refund policy

Welcome to Paw Biome(“we,” “our,” or “us”). At Paw Biome, we stand behind the quality of our health and wellness products. If you are not completely satisfied with your purchase, we’re here to help.

30-Day Free Returns

We offer a 30-day free return policy from the date your order is delivered. If 30 days have passed since delivery, unfortunately we cannot offer you a refund or exchange.

Eligibility for Returns

To qualify for a return:

  • The item must be unused and in the same condition you received it.

  • The item must be in its original packaging.

  • Proof of purchase (order confirmation or receipt) is required.

  • Certain health and personal care items may not be eligible for return if opened due to hygiene and safety reasons.

Non-Returnable Items

  • Gift cards

  • Final sale or clearance items

  • Opened consumable health supplements (unless damaged or defective)

How to Start a Return

To initiate a return, please contact us at:

Paw Biome
123-125 James St
Melbourne
Victoria 3106
Australia
Phone: (512) 555-9473
Email: support@pawbiome.com.au
Website: https://pawbiome.com.au

Once approved, we will provide return instructions. We cover return shipping costs for eligible returns.

Refunds

Once your return is received and inspected:

  • You will receive an email confirming receipt.

  • If approved, your refund will be processed to your original method of payment within 5–10 business days.

  • Shipping fees (if applicable) are non-refundable unless the return is due to our error.