Shipping policy

At Paw Biome, we strive to deliver your health and wellness products quickly and safely.

Processing Time

• Orders are processed within 1–3 business days.

• Orders are not shipped on weekends or holidays.

Shipping Time

• Standard Shipping: 7–12 business days

• Delivery times may vary depending on location, weather, customs processing, or carrier delays.

Shipping Rates

Shipping costs are calculated at checkout unless otherwise stated during promotions.

Order Tracking

Once your order ships, you will receive a tracking number via email.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to incorrectly provided addresses.

Lost or Stolen Packages

If your tracking shows delivered but you have not received your package:

• Contact the carrier first.

• If unresolved, contact us at support@pawbiome.com.au and we will assist you.

International Shipping

Customs duties and taxes (if applicable) are the responsibility of the customer.